How to Place Your Reservation or Order
At New China, we offer a simple process for placing reservations or orders. Whether you prefer dining in or ordering takeout, we ensure that you have a variety of options.
To make a reservation, you can either call our restaurant directly at (510) 675-9485 or visit us in person at 1743 Decoto Rd, Union City. For online orders, you can use our website or app, giving you quick access to our menu, which features a diverse range of dishes, from Szechuan specialties to dim sum delights.
We recommend placing your reservation in advance, especially on weekends and holidays, to secure your spot in our busy restaurant. If you are interested in larger group dining, please let us know ahead of time so we can arrange the best seating for your party.
Payment Methods
For your convenience, we accept multiple payment methods to make your dining experience seamless. You can pay for your meal using major credit cards, debit cards, or cash. We also support mobile payments, including Apple Pay and Google Pay, which allows you to quickly settle your bill in just a tap.
For online orders, you can easily input your payment information at checkout through our website or app. Rest assured, all payments are processed securely, protecting your personal information at every step. If you encounter any issues, our friendly staff is always available to assist you.
Reservation and Order Cancellation Policy
We understand that sometimes plans change, and you may need to adjust your reservation or cancel an order. New China provides flexible options for cancellation to ensure convenience for our customers.
If you wish to cancel a reservation, please inform us at least 24 hours in advance to avoid any inconvenience. For last-minute changes, give us a call, and we will do our best to accommodate your needs.
For takeout or delivery orders, cancellations must be made within a reasonable time after placing the order. If the cancellation is made after the food has been prepared, we may not be able to offer a full refund, but we'll do our best to work with you.
Refunds
At New China, customer satisfaction is our priority. Our refund policy is designed to be straightforward and fair, ensuring that any issues are resolved promptly.
If you are unsatisfied with your meal or experience for any reason, we encourage you to speak with our staff immediately. For takeout or delivery orders, if there is an issue with your meal (such as incorrect items or missing ingredients), please contact us within 24 hours of receiving your order. We will either provide a replacement or offer a partial or full refund, depending on the situation.
Refunds for online payments will be processed through the original payment method. For credit card payments, it may take up to 3-5 business days for the refund to reflect in your account.
Important Disclaimers
While we strive to meet all customer expectations, it's essential to understand some disclaimers that apply to our services. At New China, we make every effort to source the freshest ingredients and prepare each dish with care. However, due to the nature of the culinary industry, availability of certain dishes or ingredients may change without prior notice.
We also ask customers to inform us of any food allergies or dietary restrictions in advance. Although we take precautions to prevent cross-contamination, our kitchen handles ingredients like shellfish, nuts, and gluten, which may still come into contact with your meal. We cannot guarantee a completely allergen-free environment, but our staff will do their best to accommodate special requests.
Additionally, prices on the menu are subject to change. We aim to update our website and physical menu regularly, but there may be occasional discrepancies between the listed prices and the final cost.
Contact Us
At New China, we believe in open communication with our customers. If you have any questions or concerns regarding our terms and conditions, please don’t hesitate to get in touch.
You can reach us by calling (510) 675-9485 or by visiting our restaurant at 1743 Decoto Rd, Union City, CA. For more detailed inquiries, feel free to send us an email via our website's contact form. We’re here to ensure that your dining experience is enjoyable and stress-free.
Conclusion
Understanding our terms and conditions helps ensure that every interaction with New China is smooth and enjoyable. From booking a reservation to payment and cancellation policies, we aim to provide clear guidelines so that you can focus on what matters most—enjoying your meal. Should you have any further questions, our team is always available to assist.
Thank you for choosing New China. We look forward to serving you!
